Privacy Policy
Last updated: June 2026
1. Who We Are
This website and the services described below are operated by Sarah FryJones, trading as Sarah FryJones and The Online Office ("we", "us", "our"), 1 Heritage Mews, St Johns Street, Whitchurch, SY13 1UJ.
For data protection purposes, Sarah FryJones is the controller of the personal data described in this policy. If you have any questions, contact us at sarah@sarahfryjones.co.uk.
2. Information We Collect
We may collect:
- Contact and business details: name, email address, phone number, business name, job title, and social media handles, when you fill in a form, book a call, sign up for a course, join the membership, or engage us for services.
- Payment information: payments are processed securely through third-party processors such as Stripe, PayPal, or Go High Level. We do not store your card details ourselves.
- Usage data: information about how you use our site, including cookies and analytics, used to understand and improve your experience.
3. How We Use Your Information, and Our Lawful Basis
| Purpose | Lawful basis |
|---|---|
| Delivering services you've booked or purchased (clarity calls, tech support, courses, membership) | Performance of a contract |
| Processing payments and managing your account | Performance of a contract / legal obligation |
| Sending updates, resources, or marketing (only if you've opted in) | Consent |
| Improving our website and services through analytics | Legitimate interests |
| Keeping financial records | Legal obligation |
You can withdraw consent for marketing at any time, and this won't affect any service you've already paid for.
4. Sharing Your Information
We do not sell or trade your personal data. We only share it with trusted service providers where necessary to deliver our services, such as payment platforms, email marketing systems, and the platforms that host our courses and community.
5. International Transfers
Some of the platforms we use (including Stripe, PayPal, and Go High Level) may store or process data outside the UK. Where this happens, we rely on appropriate safeguards, such as providers' own UK/EU data protection certifications or standard contractual clauses, to make sure your data stays protected to UK standards.
6. Data Retention
We keep your data only as long as necessary for the purpose it was collected, or to meet legal obligations. As a general guide:
- Financial records are kept for 6 years to meet HMRC requirements.
- Client and business contact details are kept for the duration of our working relationship, plus a reasonable period afterwards for legal and accounting purposes.
- Marketing data is kept until you withdraw consent or unsubscribe.
7. Cookies
Our site uses cookies. Essential cookies are needed for the site to function and are always active. Analytics and functional cookies help us understand site usage and improve your experience; you can opt out of these at any time via the cookie settings on our site.
8. Data Security
Your information is stored securely using industry-standard platforms and access controls.
9. Your Rights
You have the right to:
- Access and update your personal data
- Request correction or deletion of your data
- Restrict or object to certain processing
- Request a copy of your data in a portable format
- Withdraw consent for marketing at any time
10. How to Complain
If you think we've got something wrong with your data, contact us first at sarah@sarahfryjones.co.uk and we'll do our best to sort it out. We'll acknowledge your complaint within 30 days, investigate without unreasonable delay, keep you updated, and let you know the outcome.
If you're not happy with how we've handled it, you also have the right to complain directly to the UK's data protection regulator, the Information Commission, at ico.org.uk.
11. Third-Party Links
Our website or emails may include links to external websites. We're not responsible for their privacy practices, so please check their own policies.
12. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
13. Contact Us
Questions about this policy or how we handle your data: sarah@sarahfryjones.co.uk
Terms & Conditions
Last updated: June 2026
1. About These Terms
These terms apply to all services provided by Sarah FryJones, trading as Sarah FryJones and The Online Office ("we", "us", "our"), to clients and members ("you", "your"), all of whom engage with us in a business-to-business capacity. By booking a service, purchasing a course, or joining the membership, you agree to these terms.
2. Our Services
We provide marketing and digital support services, including clarity calls, tech support, courses, and The Online Office membership community.
3. Fees and Payment
Fees for services are as quoted or displayed at the time of booking or purchase. Payments are processed securely via Stripe or other listed providers; we don't store your card details. Invoices are payable within [X] days of issue. We reserve the right to charge statutory interest on overdue invoices in line with the Late Payment of Commercial Debts (Interest) Act 1998.
4. Memberships
Memberships are billed monthly, and you're welcome to cancel at any time through your account. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months.
5. Courses and Payment Plans
Courses can be purchased in full or via a payment plan.
Payment plans are a commitment to the course, not a subscription you can pause. If a plan is cancelled before it's complete, access to the course will end. If anything's making it tricky to keep up, just reach out, we're always happy to chat it through.
6. Intellectual Property
All course materials, workbooks, templates, and community content (including The Online Office's branded frameworks and resources) remain the intellectual property of Sarah FryJones. You're granted a personal, non-transferable licence to use these materials for your own business. They may not be resold, redistributed, or shared outside your own use without our written agreement.
7. Confidentiality
Where we work together on 1:1 services, we'll each keep confidential any non-public business information shared in the course of that work, and only use it for the purpose of delivering the service.
8. Limitation of Liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under English law.
Subject to that, our total liability to you for any claim arising from these terms or our services is limited to the total fees you've paid us in the 12 months before the claim arose. We're not liable for any indirect or consequential losses, including loss of profits, business, or opportunity.
9. No Professional Advice
Our services relate to marketing, digital support, and business community support. Nothing we provide constitutes legal, financial, tax, or other regulated professional advice, and you should seek independent advice on those matters where needed.
10. Ending Services
We may suspend or end your access to the membership or a service where there's been a breach of these terms, including non-payment, without affecting any fees already due. We'll always try to sort issues out directly with you first wherever we can.
For ongoing retainer services, either party may end the arrangement by giving [X] days' written notice.
11. Force Majeure
We're not liable for any delay or failure to perform caused by circumstances beyond our reasonable control.
12. Complaints
If you're unhappy with a service, get in touch at sarah@sarahfryjones.co.uk, I'm human too, and I'd genuinely rather hear about it and put it right. Complaints relating to data protection are handled under our Privacy Policy.
13. General
These terms are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales. If any part of these terms is found unenforceable, the rest will remain in effect. We may update these terms from time to time, with reasonable notice published on our website.